Help Center
Knowledge Base
Step-by-step guides to help you get the most out of Mind a Porter
A client wants to use insurance after your discovery call
A client tells you on a discovery call that they want to fund therapy with their private health insurance. Here is what to cover on the call, what happens automatically afterwards, and why they book the first insurance session themselves.
How do I switch a self-pay appointment to insurance?
Already booked and paid for a session privately? You can switch it to your private health insurance from your account, as long as the session is at least 5 working days away. Here is how it works.
Connecting and managing your Google Calendar
How to connect, reconnect, and manage your Google Calendar sync for automatic Google Meet links and two-way appointment syncing.
Changing your login email address
What happens when you change the email address you use to log in to Mind a Porter, and what you need to do afterwards, especially for calendar sync.
Discovery calls: a guide for therapists
Everything therapists need to know about discovery calls: how to prepare, what to do during the call, how to handle international phone numbers, and the steps to take afterwards.
Why We Don't Collect Sensitive Health Data
Mind a Porter is a matching and logistics platform — we handle the booking, not your clinical information. Here's what that means for your privacy.