Changing your login email address

If you need to change the email address you use to log in to Mind a Porter (for example, switching from a personal email to a professional one), the Mind a Porter admin team can transfer your therapist profile, appointments, and settings to your new email address. This guide explains what happens and what you need to do afterwards.

How to request an email change

Email changes are handled by the admin team. Please contact us via the Support Center tab in your dashboard or email hello@mindaporter.com with:

• Your current login email address.
• The new email address you would like to use.

An admin will transfer your therapist profile, appointments, availability, and settings to the new email. Once the transfer is complete, you will log in using the new email address.

What gets transferred

When the admin transfers your account, the following are moved to your new email:

• Your therapist profile (bio, qualifications, specialisations, photo, etc.)
• Your appointment history and upcoming appointments
• Your availability and recurring blocks
• Your service offerings and pricing
• Your reviews and testimonials
• Your Stripe Connect account link

What does NOT transfer: Google Calendar sync

Your Google Calendar connection is linked to your old login email. When the admin transfers your profile, the old calendar sync record is deleted entirely. This means:

• You do not need to disconnect anything from your old account.
• You do not need to go to your old Google account and revoke anything.
• You simply need to connect Google Calendar fresh from your new account.

How to reconnect Google Calendar after an email change

1. Log in to Mind a Porter using your new email address.
2. Go to Professional Profile tab in your Therapist Dashboard.
3. Scroll to the Clinic Location & Online Services section.
4. Under Video conferencing, make sure Google Meet is selected.
5. Click Connect Google.
6. Complete the Google authorisation flow using the Google account you want to associate with your new login.
7. You will see a green Connected badge once the sync is active.

After connecting, your appointments will resume syncing to your Google Calendar and Google Meet links will be generated automatically for new online sessions.

What to do if you had Google Meet links on existing appointments

If you had online appointments booked before the email change, those appointments may still show the old Google Meet links. After you reconnect Google Calendar, new appointments will get fresh Meet links. For existing appointments, the admin team can help update the links if needed. Please contact support if you have upcoming online sessions that need updated links.

Logging in with your new email

After the transfer:

• Use your new email address to log in to Mind a Porter.
• If you used Google to sign in (Google OAuth), make sure the new email is the one linked to your Google account, or set up a password for the new email.
• Your old email will be converted back to a standard client account. If you had any client bookings under the old email, they will remain accessible under that old login.

Frequently asked questions

Will my clients be notified of the email change?

No. Your clients are not notified when your login email changes. Your public profile, appointment confirmations, and communications continue to show your name and practice details as before.

Will my Stripe payouts be affected?

No. Your Stripe Connect account is linked to your therapist profile, not your login email. Payouts will continue to your existing Stripe account without interruption.

Can I keep using my old email to log in?

After the transfer, your old email is converted back to a client account. You will not be able to access the therapist dashboard with the old email. Please use the new email for all therapist dashboard access.

Need help?

If you have any questions about your email change or need assistance reconnecting your Google Calendar, please contact Mind a Porter Support via the Support Center tab in your dashboard or email hello@mindaporter.com.