Understanding Invoices and Payment History

Accessing Your Invoice

Each appointment generates an invoice available in your Client Portal:

1. Log in to your account
2. Go to Payments & Financials
3. Find your session in the list
4. Click View Invoice to download as PDF

What's on Your Invoice?

Your invoice includes:

• Invoice Number - Unique reference for accounting
• Session Details - Date, time, therapist name, and type
• Service Amount - Cost of the session
• Discounts Applied - Any referral or promo codes
• Tax - If applicable
• Total Paid - Final amount charged
• Payment Method - Card, insurance, or bank transfer
• Therapist Credentials - Professional registration for insurance claims

Session Pricing

Standard Rates

Pricing varies by therapist and session type:

• Initial Consultation: Free to £75 (typically 15 minutes)
• Individual Therapy: £60-£200 per session (50 minutes)
• Couples Therapy: £70-£250 per session
• Assessments: £300-£1,500 (typically 2-3 hours)
• Psychiatry Consultation: £150-£300

Insurance Rates

If paying via insurance, a 60% markup is applied to the therapist's base rate for insurance claim processing.

Payment Methods

Credit Card

• Secured by Stripe encryption
• Charged immediately or 48 hours before appointment
• Can save your card for future bookings

Insurance

• Session charged to your insurance
• You may owe a co-pay or deductible
• We handle claim submission for eligible therapists

Bank Transfer

• Available on request
• Contact hello@mindaporter.com for details

Understanding Your Charges

Immediate Charges

If your appointment is less than 48 hours away, you're charged immediately upon booking.

Scheduled Charges

If your appointment is more than 48 hours away, we charge 48 hours before the session. This gives you time to make changes without losing money.

Failed Payments

If a charge fails:

• We'll notify you immediately
• You can update your payment method
• We'll retry the charge automatically
• Contact us if you need to reschedule

Discounts and Promo Codes

Referral Discount

• Refer a friend and both get £20 credit
• Automatically applied when using a referral code
• Visible on your invoice

Promo Codes

• Enter promotional codes during checkout
• Discount applied to session cost
• Check email for current offers

Refunds and Credits

Cancellation Refunds

Cancel more than 48 hours before your session for a full refund.

Service Issues

If there's a technical issue during an online session, contact us for a credit toward your next booking.

Insurance and Tax Documents

For insurance claims, invoices include:

• Therapist registration numbers (HCPC, BACP, etc.)
• Professional credentials
• Session details needed for claim submission

Download your invoice within 60 days for insurance purposes.

Viewing Payment History

1. Log in to your account
2. Go to Payments & Financials
3. View all past and upcoming charges
4. Filter by date, therapist, or payment status
5. Download invoices as needed