Terms and Conditions for Therapists

Please read these Terms and Conditions and the Client Terms and Conditions and Privacy Policy carefully before joining Mind a Porter. These terms govern your engagement with Mind a Porter, operated by The International Psychology Clinic Limited, company number 10877544, registered office Unit 29 Highcroft Industrial Estate Horndean Waterlooville Hants PO8 0BT. By joining, listing, accepting Bookings or using the Platform, you agree to be bound by this Agreement.

Definitions

In this Agreement, the following words and expressions shall have the following meanings:

• "Agreement" means these Terms and Conditions for Therapists, as amended from time to time.
• "Booking" means any enquiry, request, reservation, confirmed appointment, package booking or other arrangement for Therapist Services made through the Platform.
• "Client" means any individual, couple, family, organisation or other person who enquires about, books or receives Therapist Services.
• "Client Terms and Conditions" means the terms published by Mind a Porter governing the use of the Platform and the booking of services by Clients.
• "Confidential Information" means all non-public information disclosed by one party to the other in connection with this Agreement, whether oral, written, digital or otherwise recorded.
• "Confidential and Proprietary Information" means Confidential Information together with all commercial, operational, financial, strategic, technical, pricing, marketing, insurer, supplier, client-acquisition and business model information relating to Mind a Porter.
• "Content" means all text, photographs, profile information, qualifications, videos, descriptions, documents, reviews, responses, messages and other materials uploaded to or displayed on the Platform.
• "Contract" means the contract for Therapist Services formed between the Therapist and the Client when a Booking is accepted, subject always to this Agreement, the Client Terms and Conditions and applicable law.
• "Intellectual Property Rights" means all present and future copyright, database rights, design rights, trade marks, trade names, domain names, rights in goodwill, patents, know-how and all other intellectual property rights, whether registered or unregistered.
• "Listing" means the Therapist's profile, availability, service offering and other presence on the Platform.
• "Listing Information" means all information supplied by the Therapist for use in or alongside the Listing, including qualifications, registrations, pricing, biographies, photographs and specialisms.
• "Login Details" means usernames, passwords, passcodes, access credentials and any other security information used to access the Platform.
• "Premises" means any clinic, office, consulting room, home office or other location from which Therapist Services are delivered in person.
• "Privacy Statement" means Mind a Porter's privacy policy and related data protection notices published on the Platform from time to time.
• "Purpose" means the introduction of Clients to Therapists and the provision of Platform Services supporting the booking, administration and delivery of Therapist Services.
• "Therapist" means the self-employed clinician, counsellor, psychotherapist, psychologist, psychiatrist or other practitioner who enters into this Agreement with Mind a Porter.
• "Therapist Services" means all therapy, counselling, psychotherapy, psychiatry, assessment, consultation, report-writing and related clinical or wellbeing services offered by the Therapist.
• "Use" means any access to, browsing of, listing on, communication through, upload to or other use of the Platform.
• "Mind a Porter", "Platform", "we" and "us" mean Mind a Porter, operated by The International Psychology Clinic Limited, company number 10877544, registered office Unit 29 Highcroft Industrial Estate Horndean Waterlooville Hants PO8 0BT.
• "Platform Services" means the listing, marketing, matching, booking, payment processing, administrative, insurer-facing, communication, profile hosting, scheduling, support and related services provided by Mind a Porter to the Therapist.
• "Website" means the Mind a Porter website, mobile experience and any associated digital portals, software and booking tools we operate.
• "Working Day" means any day other than a Saturday, Sunday or public holiday in England on which banks in London are open for business.

1. Engagement

1.1 Appointment of Mind a Porter

The Therapist appoints Mind a Porter on a non-exclusive basis to provide the Platform Services for the Purpose, and Mind a Porter agrees to provide those Platform Services on the terms of this Agreement.

1.2 Independent Status

The Therapist acts at all times as an independent self-employed practitioner. Nothing in this Agreement creates any relationship of employment, worker status, partnership, agency, fiduciary relationship or joint venture between Mind a Porter and the Therapist.

1.3 Eligibility and Professional Requirements

As a condition of joining and remaining on the Platform, the Therapist must at all times:

• hold recognised and current professional qualifications appropriate to the Therapist Services offered;
• be registered, accredited or licensed where relevant with an appropriate professional body, including where applicable BACP, HCPC, BPS, UKCP or BABCP;
• maintain regular clinical supervision in accordance with the standards of the Therapist's profession and registration body;
• hold all necessary rights to work, practise and provide Therapist Services in the jurisdictions in which those services are offered;
• have completed any required DBS or other criminal background checks and disclose any matter which could reasonably affect suitability to work with Clients;
• maintain professional indemnity insurance and any other insurance required by law, regulation, contract or good professional practice;
• provide complete, accurate and up-to-date Listing Information and supporting evidence on request; and
• promptly notify Mind a Porter of any investigation, restriction, suspension, complaint, sanction, lapse in supervision, lapse in insurance or other event that could affect suitability to remain on the Platform.

1.4 Verification and Approval

Mind a Porter may verify the Therapist's identity, qualifications, registrations, insurance, supervision, references, practice details and other Listing Information before approval and at any time during this Agreement. We may suspend, refuse or remove any Listing where verification is incomplete or unsatisfactory.

1.5 Tax and Self-Employment Obligations

The Therapist is solely responsible for registering as self-employed, filing tax returns, paying income tax, National Insurance contributions and accounting for VAT where applicable. Mind a Porter does not deduct PAYE, National Insurance or VAT on the Therapist's behalf. The Therapist shall indemnify Mind a Porter against any claim, assessment, liability, cost or demand from HMRC or any other tax authority arising from the Therapist's failure to comply with these obligations.

2. Provision of Therapist Services

2.1 Professional Responsibility

The Therapist is solely responsible for the assessment, acceptance, scheduling, delivery, quality, legality, safety and clinical appropriateness of Therapist Services and for all professional decisions made in relation to Clients.

2.2 Standards of Practice

The Therapist shall provide Therapist Services with reasonable skill and care and in accordance with applicable law, ethical frameworks, safeguarding duties, regulatory guidance, professional standards and any applicable insurer requirements.

2.3 Availability, Premises and Communications

The Therapist shall keep availability, response times, service descriptions, fees, locations and delivery methods accurate on the Platform and shall ensure that any Premises used are safe, lawful, suitable and appropriately insured.

2.4 Client Contract and Records

The Therapist acknowledges that the clinical relationship and Contract for Therapist Services are between the Therapist and the Client. The Therapist remains responsible for obtaining consent, keeping appropriate records, issuing clinical information where appropriate, and complying with retention and record-keeping duties.

2.5 Post-Termination Restrictions

For post-termination restrictions including non-solicitation of clients and non-compete obligations, see clause 8.4.

2.6 Incapacity and Sudden Unavailability

If the Therapist becomes unable to see Clients because of illness, regulatory suspension, personal emergency, bereavement or any other reason, they must notify Mind a Porter as soon as reasonably practicable.

If the Therapist is unable to notify us directly, Mind a Porter may take whatever steps it reasonably considers necessary to protect active Clients, including contacting them directly, pausing Bookings, cancelling future appointments, issuing refunds and arranging alternative therapists where appropriate.

Mind a Porter will not be liable for any loss arising from good-faith actions taken in the Therapist's absence under this clause.

2.7 Emergency Contact and Practice Continuity

The Therapist must provide and keep updated the name and contact details of a trusted colleague or supervisor who may be contacted by Mind a Porter in an emergency if the Therapist is unreachable. This person does not need to be formally appointed, but the Therapist should make them aware that they may be contacted for this purpose. Mind a Porter will only contact this person where client safety or welfare reasonably requires it.

2.8 Minimum Operational Standards

To maintain an active Listing, the Therapist must respond to new Booking requests within 48 clock hours, including weekends; attend all confirmed sessions on time or give at least 24 hours' notice if unable to attend; keep their availability calendar accurate on the Platform at all times; complete any required insurance or platform administration within the timeframes notified by Mind a Porter; and respond to communications from Mind a Porter within 3 Working Days, excluding Saturdays, Sundays and public holidays in England. For the purposes of this clause, failure to respond within these timeframes on more than 3 occasions in any rolling 3-month period constitutes persistent failure and is a breach of this Agreement that may result in suspension or removal of the Listing.

3. Platform Services

3.1 Nature of Platform Services

Mind a Porter may provide some or all of the following Platform Services: profile hosting, marketing, client acquisition, therapist matching, online booking, payment handling, insurance administration, scheduling tools, communications, support, reminders and other related administrative services.

3.2 No Guarantee of Bookings

Mind a Porter does not guarantee any minimum number of enquiries, Bookings, revenue, insurer approvals or particular outcomes from Use of the Platform.

3.3 Listing and Profile Content

The Therapist grants Mind a Porter a non-exclusive, worldwide, royalty-free licence for the term of this Agreement to host, copy, reproduce, adapt, distribute, market and display Listing Information and related Content for the Purpose.

3.4 Stripe Connect

Where payment processing requires it, the Therapist must open, maintain and keep connected a valid Stripe Connect account, provide all information required by Stripe and Mind a Porter, and promptly complete any verification, compliance or payout steps. Mind a Porter may withhold activation, Bookings or payouts until the Stripe Connect connection is completed and in good standing.

3.5 Priority of Platform Policies

Mind a Porter may publish operational policies, onboarding rules, insurance procedures, payout schedules, complaints processes and other guidelines from time to time. These policies form part of this Agreement and the Therapist is expected to follow them. If there is any conflict between this Agreement and a published policy, this Agreement takes precedence unless the policy expressly states otherwise. Updated policies will be notified to the Therapist by email or by in-platform notification.

3.6 Post-Termination Use of Profile Content

On termination of this Agreement, the licence in clause 3.3 comes to an end. However, Mind a Porter may retain and continue to display the Therapist's profile in a de-listed or archived form solely for audit trail purposes, historical Booking records, complaint handling, regulatory compliance and dispute resolution. The Therapist's active profile will be removed from client-facing search within 5 Working Days of termination.

4. Ethical Practice

4.1 Ethical Conduct

The Therapist shall act professionally, respectfully and ethically toward Clients and shall not engage in misleading, exploitative, discriminatory, abusive, unsafe or otherwise inappropriate conduct.

4.2 Safeguarding and Risk

The Therapist is responsible for safeguarding, risk assessment, crisis escalation, emergency procedures and all clinical decisions arising from work with Clients, whether sessions are delivered online, by phone or in person.

4.3 Complaints

The Therapist shall co-operate fully and promptly with any complaint, quality review, incident investigation, insurer query, regulatory enquiry or safeguarding matter relating to Therapist Services. Mind a Porter may suspend the Therapist's Listing or access while any serious matter is investigated.

4.4 When a Client Is Not the Right Fit

We understand that sometimes a client may not be the right match for you — perhaps the work falls outside your specialism, the therapeutic relationship is not developing as it should, or you feel another approach would serve them better.

If that happens, please do not simply stop accepting bookings or let the situation drift. Instead, contact us so we can help manage the situation together.

Please also speak with the client, in line with your professional obligations, to explain clearly and sensitively what kind of support you think would benefit them and why a different approach or therapist might be a better fit.

Where possible, help support the transition — whether that means suggesting another therapist on the platform, a different service, or an external referral. Abruptly ending a client relationship without explanation or support is a breach of both this Agreement and your professional duties, and we take it seriously.

4.5 Mandatory Regulatory Disclosure

The Therapist must notify Mind a Porter in writing within 24 hours of becoming aware of any of the following: a complaint made to their professional body or regulator; a safeguarding incident or concern involving a client; contact from the police, social services or any statutory authority in connection with their practice; any restriction, condition, interim order or suspension placed on their registration; any lapse or gap in their professional indemnity insurance; or any investigation, disciplinary process or fitness-to-practise hearing, whether formal or informal.

5. Client Data Security

5.1 Data Protection Roles

Each party shall comply with applicable data protection law. The Therapist is responsible for the lawful handling of any clinical, special category or case-related data processed in connection with Therapist Services. Mind a Porter processes platform, account, booking and administrative data in accordance with its Privacy Statement.

5.2 Security Obligations

The Therapist must keep Login Details secure, use appropriate technical and organisational measures to protect Client data, prevent unauthorised access and immediately notify Mind a Porter of any suspected breach, loss, compromise or misuse of data.

5.3 Privacy Information

The Therapist confirms that they have read and will comply with the Privacy Policy, and will provide any privacy information or consents required by law for their own clinical practice.

5.4 Clinical Records on Exit

When this Agreement ends for any reason, the Therapist must retain all clinical records relating to Mind a Porter clients in accordance with their professional body guidance and applicable law.

• Adult clients: minimum 7 years from the date of last treatment, in line with BPS guidance for private practitioners; therapists registered with HCPC or following NHS Records Management Code of Practice guidance may prefer to retain for 20 years or 10 years after the client's death, whichever is longer, and the Therapist must apply whichever standard their professional body requires.
• Children and young people: where the client was under 18 at any point during treatment, records must be retained until the client's 25th birthday, or until their 26th birthday if the client was aged 17 at the conclusion of treatment, or for 8 years after the client's death if that is sooner. This is the minimum retention period under the NHS Records Management Code of Practice for Health and Social Care (England and Wales), to which HCPC, BMA and BPS all direct private practitioners.
• Clients treated under the Mental Health Act 1983: 20 years from the date of last contact, or 10 years after the client's death, whichever is longer.

Within 14 days of leaving, the Therapist must notify Mind a Porter of the format and location of those records. If a client requests their records, the Therapist remains solely responsible for responding to that request in accordance with their data protection obligations. Where any applicable professional body guidance or regulatory obligation requires a longer retention period than stated above, that longer period shall apply and the Therapist must comply with it.

6. Commission, Cancellations and Payments

6.1 Fees and Commission Generally

Mind a Porter may collect fees, session charges, package charges, cancellation charges and other sums on the Therapist's behalf and may deduct Platform commission, Stripe or other processor charges where applicable, refunds, chargebacks, insurer adjustments and any other sums due under this Agreement before remitting the Therapist's share.

6.2 Self-Pay Sessions

For sessions funded directly by the Client:

• the Therapist receives 70% of the session fee; and
• Mind a Porter retains 30% of the session fee, which covers platform operation, client acquisition, booking administration and payment processing, including Stripe fees.

6.3 Insurance-Funded Sessions

For sessions billed to a private healthcare insurer, Mind a Porter applies a different structure because insurer work carries materially higher administrative burden, delay and risk.

• a 60% markup is applied to the Therapist's base session rate when invoicing the insurer;
• from the base rate, the Therapist receives 70% and Mind a Porter retains 30%;
• from the 60% markup, the Therapist receives 30% of that markup and Mind a Porter retains 70% of that markup; and
• the result is that the Therapist is paid more than on an equivalent self-pay session and Mind a Porter receives a higher share to cover the additional insurer-facing work.

Worked example

• Base rate: £100
• Insurance markup: £60
• Total invoice to insurer: £160
• Therapist share of base rate: £70
• Therapist share of markup: £18
• Total paid to Therapist: £88
• Total retained by Mind a Porter: £72

Why the platform takes more on insurance work

• pre-authorisation, eligibility and coverage checks;
• claim preparation, submission, reconciliation, follow-up and appeals where needed;
• longer payment cycles, delayed remittances and cash-flow risk carried by the platform;
• insurer correspondence, dispute handling, portal administration and compliance overhead; and
• specialist tooling and operational support required to manage insurer relationships at scale.

Why the Therapist is paid more on insurance work

• additional treatment plans, progress updates, letters and reports commonly required by insurers;
• extra coordination around authorisation windows, coding, limits and extensions; and
• greater administrative involvement around approvals, reviews and insurer communications.

6.4 Cancellations, Refunds and Adjustments

The Therapist authorises Mind a Porter to apply the applicable client cancellation policy, to process refunds, credits, rescheduling adjustments, chargebacks and insurer deductions, and to deduct the Therapist's corresponding share where necessary.

6.5 Payouts

Subject to clearance of funds, completion of sessions, Stripe Connect status, fraud checks and any required deductions, Mind a Porter operates two separate payout tracks. For self-funded sessions, all completed self-pay sessions in a calendar month are batched together and paid to the Therapist within 14 Working Days of the end of that month. For example, all completed self-funded sessions in June will be paid by 20 July. For insurance-funded sessions, the Therapist is paid within 14 Working Days of Mind a Porter receiving cleared funds from the insurer for those sessions, so there is no fixed calendar-month payout cycle for insurance work because payment timing depends on when the insurer remits funds. For the purposes of this clause, the 14 Working Day payout window begins on the last day of the calendar month in which self-pay sessions were completed and on the date cleared funds are received from the insurer for insurance-funded sessions. Public holidays may extend the payout window by up to 3 additional Working Days.

6.6 Recovery of Refunds, Chargebacks and Insurer Clawbacks

If Mind a Porter has to issue a refund, credit or absorb a chargeback because the Therapist failed to attend a session, provided a service that fell below professional standards, gave late notice of cancellation contrary to platform policy, or provided inadequate records causing an insurer to reject or claw back a claim, Mind a Porter may recover the corresponding amount from the Therapist by deducting it from future payouts or by invoicing the Therapist directly. Mind a Porter will notify the Therapist before making any such deduction. The Therapist will then have 7 Working Days from the day they receive Mind a Porter's written notice of deduction to raise any dispute. Any dispute must be submitted in writing to hello@mindaporter.com with supporting reasons.

6.7 Platform's Right to Contact Clients

Mind a Porter may contact clients directly at any time in connection with Bookings, cancellations, payment matters, complaints, safeguarding, service continuity, refunds, or the departure or unavailability of the Therapist. This operational right is necessary to run the Platform and does not affect the Therapist's direct clinical relationship with the client.

7. Therapist Warranties and Indemnity

7.1 Warranties

The Therapist warrants, represents and undertakes that throughout this Agreement:

• all Listing Information and Content supplied by the Therapist is true, accurate, not misleading and not defamatory;
• the Therapist is competent, suitably qualified and lawfully entitled to provide the Therapist Services offered;
• the Therapist will maintain all licences, registrations, insurances, supervision and permissions necessary for practice;
• the Therapist's Content and conduct will not infringe any third-party rights or applicable law; and
• the Therapist will comply with this Agreement, the Client Terms and Conditions, applicable law and professional obligations.

7.2 Indemnity

The Therapist shall indemnify and keep indemnified Mind a Porter, The International Psychology Clinic Limited and their officers, employees and contractors against all losses, damages, liabilities, costs, claims, demands, actions, fines and expenses arising out of or in connection with the Therapist's breach of this Agreement, provision of Therapist Services, professional negligence, misconduct, regulatory breach, data breach, infringement of rights or act or omission affecting a Client or third party.

8. Term of Agreement

8.1 Commencement and Continuation

This Agreement begins when the Therapist is accepted onto the Platform or first uses the Platform as a Therapist, whichever occurs first, and continues until terminated in accordance with this Agreement.

8.2 Termination

Either party may terminate this Agreement by written notice. Mind a Porter may terminate or suspend immediately where the Therapist breaches this Agreement, poses a risk to Clients, loses required registration or insurance, fails verification, commits serious misconduct or where continued listing is otherwise not appropriate in Mind a Porter's reasonable judgment.

8.3 Effect of Termination

If the Therapist has no active clients at the time they give notice, they may leave the Platform immediately upon written notice to Mind a Porter, with no further obligation to continue sessions, subject to payment of any outstanding amounts and the surviving post-termination obligations in this Agreement.

If the Therapist has active clients at the time they give notice, they are contractually required to give a minimum of 3 months' written notice and to continue seeing those clients during the notice period unless the client chooses to end therapy sooner or the therapy reaches a natural clinical conclusion.

The Therapist must not artificially or prematurely bring active client relationships to a close in order to shorten or avoid the notice period. Abruptly ending, rushing to conclude, or declining to book future sessions with active clients for the purpose of creating a shorter exit is a breach of this Agreement and of the Therapist's professional obligations, and Mind a Porter may treat it as a material breach entitling immediate suspension of the Listing.

In addition to or instead of suspension, if Mind a Porter reasonably determines that the Therapist has intentionally terminated or redirected active client relationships for the purpose of avoiding or shortening the contractual notice period, Mind a Porter may recover liquidated damages equal to the commission that would reasonably have been payable on those client relationships during the remainder of the notice period, calculated by reference to the Therapist's average session frequency and rate with the relevant clients during the 3 months immediately preceding the notice date. Mind a Porter may set off such sums against any amounts otherwise due to the Therapist, including accrued earnings held under clause 8.6, and may invoice the Therapist for any balance remaining. The Therapist acknowledges that this represents a genuine pre-estimate of Mind a Porter's loss and not a penalty.

A client whose therapy has genuinely reached a natural ending, as determined by the clinical needs of that client and not by the Therapist's desire to leave, is not counted as an active client for the purposes of calculating the notice period.

At the end of the notice period, the Therapist must provide a brief written handover note for each active client still in therapy, covering presenting issues, modality used, progress made, and recommended next steps.

8.4 Non-Solicitation and Off-Platform Restrictions

In consideration of the introductions, goodwill and commercial investment made by Mind a Porter, the Therapist agrees that the following restrictions are reasonable, necessary to protect Mind a Porter's legitimate business interests, and intended to apply separately and independently:

During the Term

8.4(a) During the Term: The Therapist must not, during the period this Agreement is in force, directly or indirectly solicit, approach, encourage or facilitate the movement of any Client introduced through Mind a Porter to the Therapist's private practice, another platform, or any other service outside the Platform. The Therapist must not communicate to any Client — whether directly, indirectly, through a third party, via social media, messaging, email, text or in-session — any invitation, suggestion, incentive or instruction to contact the Therapist or to book services outside of the Platform. A breach of this sub-clause during the term is a material breach of this Agreement and, in addition to any other remedy, may result in immediate suspension, termination and the recovery of losses under clause 8.7.

After Termination

• 8.4(b)(i) for 2 years after termination, the Therapist must not directly or indirectly solicit, approach or encourage any client introduced through Mind a Porter to move to the Therapist's private practice or to any other service outside the Platform;
• 8.4(b)(ii) for 12 months after termination, the Therapist must not accept or provide services outside the Platform to any client they worked with through Mind a Porter during the 12 months before termination, unless Mind a Porter gives prior written consent;
• 8.4(b)(iii) for 12 months after termination, the Therapist shall not list on, actively work through, or receive introductions or bookings via any platform, network, directory or intermediary service whose primary commercial purpose is the introduction, matching or facilitation of bookings for therapy, counselling or mental health services in the United Kingdom, where the Therapist would be providing services to clients who were first introduced to the Therapist through Mind a Porter or who actively found and used Mind a Porter's platform;
• 8.4(b)(iv) for the avoidance of doubt, the restrictions in this clause apply only to clients introduced through Mind a Porter and do not restrict the Therapist from treating clients wholly unconnected with Mind a Porter or clients first obtained through the Therapist's own independent practice or other unrelated sources;
• 8.4(b)(v) if any part of this clause is held invalid, unenforceable or too wide in scope, it shall be treated as modified or severed only to the minimum extent necessary so that the remaining provisions continue in full force and effect; and
• 8.4(b)(vi) these restrictions are in addition to, and do not limit, the continuing obligations in clause 9.3, which also survive termination.

8.5 Therapist-Platform Disputes

If the Therapist has a grievance about a deduction, suspension, removal, payout error or alleged breach by Mind a Porter, the Therapist must raise it in writing within 14 days of becoming aware of the issue. Mind a Porter will acknowledge receipt within 5 Working Days and will provide a substantive response within 15 Working Days. If the matter remains unresolved, either party may refer it to mediation before commencing court proceedings, in line with clause 12.

8.7 Fraudulent Conduct, Refund Abuse and Off-Platform Solicitation

The Therapist must not, at any time during or after this Agreement:

• (a) fraudulently mark any session as completed, attended, or delivered where that session did not take place or was not delivered in accordance with the Contract;
• (b) deliberately induce, facilitate or arrange for a refund, cancellation or credit to be issued for the purpose of diverting a Client away from the Platform or reducing Mind a Porter's commission entitlement;
• (c) communicate to a Client, directly or indirectly, any pricing information, contact detail, booking mechanism or incentive designed to facilitate bookings outside of the Platform;
• (d) misrepresent to any Client the availability of services on the Platform, the pricing of services on the Platform, or the terms on which the Platform operates, in order to encourage the Client to seek services elsewhere; or
• (e) otherwise act dishonestly, in bad faith, or in a manner designed to deprive Mind a Porter of commission or revenue to which it is or would be entitled.

Where Mind a Porter has reasonable grounds to believe that any of the above has occurred, it may:

• (i) recover all fees and earnings paid to the Therapist in respect of the affected sessions;
• (ii) withhold or set off against future or accrued payouts any unpaid sums due to the Therapist;
• (iii) recover all direct losses suffered by Mind a Porter, including but not limited to lost commission on current and projected future sessions with the affected Clients, investigation costs, client remediation costs, chargeback costs and any regulatory costs incurred as a result; and
• (iv) terminate the Therapist's Listing immediately and without notice.

Mind a Porter's right to terminate immediately under this clause is in addition to and does not limit any right to seek damages, injunctive relief or other remedy in law or equity. Findings under this clause shall be communicated to the Therapist in writing and the Therapist shall have 7 Working Days to respond before recovery action is taken, save where immediate termination is required to protect a Client or prevent further harm.

9. Confidentiality

9.1 Confidentiality Obligations

The Therapist shall keep confidential and shall not disclose or use except for the Purpose any Confidential Information or Confidential and Proprietary Information belonging to Mind a Porter, Clients or third parties.

9.2 Permitted Disclosure

Disclosure is permitted only where required by law, regulation, court order, professional duty or safeguarding necessity, and then only to the minimum extent required.

9.3 Post-Termination Restriction

For a period of 5 years after termination, the Therapist shall not use any commercial, strategic, pricing, insurer, supplier, operational, marketing or other Confidential and Proprietary Information obtained through Mind a Porter to establish, support or promote any competing platform, network or business in a way that competes with Mind a Porter.

10. Liability and Insurance

10.1 Therapist Insurance

The Therapist must maintain professional indemnity insurance of not less than £1,000,000, together with any public liability, employer's liability or other insurance reasonably appropriate to the Therapist Services and Premises used.

10.2 Platform Liability

Mind a Porter is not responsible for the clinical content, safety, suitability, outcome or legality of Therapist Services and shall not be liable for any loss arising from the Therapist's conduct, omissions or professional practice, except to the extent liability cannot lawfully be excluded.

10.3 Exclusions

Nothing in this Agreement excludes liability for death or personal injury caused by negligence, fraud or any other liability which cannot be excluded by law.

11. Right to Vary

Mind a Porter may amend or update this Agreement, the Client Terms and Conditions, the Privacy Statement and any operational policies from time to time. Updated terms shall take effect from the date stated in the revised version or from continued Use of the Platform after notice of the change.

12. General

• This Agreement constitutes the entire agreement between the parties relating to its subject matter.
• If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force.
• No failure or delay by either party to exercise any right shall operate as a waiver.
• The Therapist may not assign or transfer this Agreement without Mind a Porter's prior written consent.
• Mind a Porter may subcontract or delegate elements of the Platform Services.
• Any dispute arising under or in connection with this Agreement shall first be addressed through good-faith informal negotiation and, if unresolved, referred to mediation before either party commences court proceedings, save where urgent injunctive relief is required.
• Questions about this Agreement may be directed to hello@mindaporter.com.

13. Law and Jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. Subject to the mediation requirement above, the courts of England and Wales shall have exclusive jurisdiction.